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Terms of sale

Warranty

Lifetime warranty

1.General conditions

Noxon guarantees for life the products and equipment it sells except for:

The feeders, batteries and electronic components subject to wear or misuse have a 6 month warranty unless the defect is proven by the customer from the first two years.

In other words, are excluded from the guarantee:

  1. All components subject to wear and tear as a result of normal use of the equipment, as well as all equipment that lacks the corresponding serial number at the time of claim.
  2. Those equipment that due to faulty installation, bad conservation, treatment or improper handling or adverse weather conditions deteriorate or break down.

Any warranty for incidents due to negligence, lack of supervision or maintenance or defective use or for purposes other than the intended purpose of this material is excluded.

Any intervention carried out by people not authorized by Noxon will suppose the automatic cancellation of the guarantee. Damages caused by improper installation, voltage surges, electric shocks, atmospheric phenomena, incorrect firmware replacement or improper handling of the product invalidate the warranty.

The shipment of equipment to Noxon must be done with all the original components and accessories. The cost of returning items with problems covered by the guarantee are borne by Noxon. All warranty claims are determined at the sole discretion of Noxon.

2.Manufacturing defect

The warranty is understood in the workshop of the Noxon Technical Department. Noxon’s obligation is limited to repair or replacement of the products without any cost of parts or labor if it is found to be defective in materials or manufacture.

Noxon guarantees the return and replacement of the products and equipment that it sells during the 14 clear days after its reception by the customer, in case of detecting a manufacturing defect that prevents its correct operation.

The return of products to Noxon must be done with all the accessories, manuals and original packaging in perfect condition, not allowing the writing and / or labeling (either by the customer or logistics company) on the original packaging of the products as well as replacement and / or manipulation of accessories or equipment components.

  1. Equipment with own or third-party seals on the original packaging is not allowed.
  2. Equipment with writing and / or labeling directly on the packaging is not admitted.
  3. Equipment without the original packaging, deteriorated or struck is not allowed.

3.Technical service

Do not hesitate to contact us to help diagnose any of our products. This process will be used to diagnose if the repair is covered by our guarantee (see general conditions). Otherwise, we can estimate the cost of such repair. Either way, we will make sure that your Noxon product remains operational.

If you want to send us your product to manage your diagnosis and possible repair please contact us to process it.

Purchase process

1. Shipments

Peninsular shipments
Most of the products offered in Noxon.tech require a preparation period of 2-3 business days after which they will be sent within a period of between 24 and 48 hours. Delays may occur, especially for items that require more preparation. In any case you can check the estimated deadline for preparation through the mail info@noxon.tech

Shipping costs will be free in mainland Spain territory provided the value of the order exceeds the cost of € 300.

European shipments
Most of the products offered in noxon.tech require a preparation period of 2-3 business days after which they will be sent within 2 to 4 days. Delays may occur, especially for items that require more preparation. In any case you can check the deadline for the preparation through the email info@noxon.tech

Shipping costs will be free in European countries * as long as the value of the order exceeds the cost of € 300.

List of countries subject to the free shipping policy:

  • Germany
  • Austria
  • Belgium
  • Denmark
  • Slovenia
  • France
  • Hungary
  • Italy
  • Netherlands
  • Poland
  • United Kingdom

International shipments
Most of the products offered in noxon.tech require a preparation period of 2-3 working days after which they will be sent within a period of 2 to 4 days. Delays may occur, especially for items that require more preparation. In any case you can check the deadline for the preparation through the email info@noxon.tech

If you want to know the shipping rate, simulate your order on our website and we will automatically reflect the cost in the shopping cart.

Correction or update of the shipping address
We only ship the items to the shipping address indicated on your order. If your package was sent, and it was sent to an incorrect address or if you want to update the address to which it is addressed, please contact us immediately so we can help you. Intercepting or rerouting a package may result in additional fees and depends on the operator.

NOTE:
Orders received after 12:00 a.m. in the Time Zone of Spain CET (Central Europe Time), will be registered with the date of the next business day.

 

2.Sales returns

Once you have received any of our products, you have 14 clear days to return them.

Unless the return is made due to a defective or incorrectly shipped product, you will be responsible for shipping and costs, sending the product to Calle Mocholí SN (Building CEIN, ship R1.6) – 31110 – Noáin – Navarra – Spain.

In order for the return process to be carried out effectively, the products must not have been used and must be in perfect condition without presenting any type of effect or scratch or other marks of use. The product must be sent in its original packaging, including ushers / protectors that keep the product inside.
In case of doubt to achieve the same state of original packaging should contact Noxon through email info@noxon.tech to request assistance.

After verification by Noxon of the compliance with the conditions described above and the approval of the refund, this will be done without any additional cost in the following 14 days after the confirmed delivery.

The means to make the refund will be the same as that made in payment of purchase.

 

3. Customs

In international shipments, the recipient will assume the customs and fiscal expenses related to imports under the specific conditions of each country. If you would like more information, we recommend that you contact the institutions responsible for import procedures in your country.

NOTE:
For reasons related to those export and import procedures, the delivery time can be modified, conditioning the estimated time of receipt of the order initially indicated by Noxon.

Conditions of rent

The following clauses regulating mutual responsibility between both parties are a sine qua non condition of the contract, without which Creativitytech S.L. CIF: B71286710 from now on Noxon, would not consent to be bound.

Rental process

The rental of our equipment must be done following the following process:

  1. Make the rental reservation at www.noxon.tech using the booking manager making sure to enter the billing and delivery information correctly.
  2. Be available at the delivery address on the day before the initial date of the reservation to receive the equipment.
  3. Send the equipment back to our facilities at the address: Calle Mocholí SN (Building CEIN, ship R1.6) – 31110 – Noáin – Navarra- Spain during the expiration date of the reservation using a shipment 24 h. or physically deliver at the same address the day after the expiration of the reservation from 8: 30 a.m. to 02: 00 p.m. and 3:00 p.m. to 5:00 p.m.

General contracting policy

1. The rented material and its accessories
The rented material and its accessories object of this contract are the exclusive property of Noxon.

2. Equipment operation
Noxon will not provide the tenant with any specific training on the operation of the equipment, and the tenant may access the tutorials provided for such information.

3. Delivery and return of the equipment
The landlord, Noxon, delivers the contracted equipment to the tenant in perfect conditions of condition and inventory. Also, the tenant agrees to return it in perfect condition on the date and time of return agreed.

4. Damages in the return of the material
Those damages caused to the equipment, derived from its misuse, will be the exclusive responsibility of the tenant client.
The tenant will be obliged to pay in full the amount equivalent to the repair or replacement of the rented product, according to the technical assessment of Noxon. Within a maximum period of 15 clear days after the agreed return date.

5. Meet the deadline for returning the material
Delays in the return of the rented material that have not been accepted in writing by Noxon, must be paid at a rate of “1 day” for each 24 hours of delay, to which no type of discount will be applicable and will come reflected on the website: www.noxon.tech

6. Breakdown within the rental period
Noxon does not assume any responsibility for the replacement of damaged equipment due to improper use of the equipment. In case of recognizing the right of substitution, this will be subject to the availability of the landlord company.

7. Modifications in the equipment
The client lessee may not modify, disassemble or repair the equipment to be rented or sell, pawn or dispose of the equipment or its accessories, under penalty of the inherent responsibilities of such actions.

8. Civil liability for damages caused to third parties
The client renter is entirely responsible for damages to third parties caused by misuse.

9. Express submission to the courts of Pamplona
The fulfillment or interpretation of the present conditions, in case of discrepancy, will be the competence of the Courts of Pamplona, leaving expressly waived the proper jurisdiction that could correspond to the client tenant.