Frequently Asked Questions

How long will it take to receive my order?

Shipping times can vary depending on various factors. The geographical location of the site or customs restrictions makes it difficult to make a reliable calculation.


What we can tell you is that Noxon has an internal processing time of between 4 and 5 business days. After that time, you only have to wait for the shipment itself.


For more information on deadlines, please review our Terms and Conditions.

How long is Noxon’s warranty?

Noxon offers a lifetime warranty on its equipment, except for some electronic components such as batteries and power supplies. You can read more about this in our Terms and Conditions.

Are there any customs costs?

The legislation of each country is different regarding importation. We recommend that you consult with local authorities to know the associated costs and conditions.

What do I do if I have a problem with my equipment?

If you notice any kind of damage or abnormal behavior from your equipment, do not hesitate to contact

Our sales staff will give you advice to determine if a ticket should be opened and the case referred to a specialized technician.

Can I request product customization?

Yes, it is possible to make some modifications to the products in order to meet the specific needs of each client. To do this, please contact us via email at and our agents will tell you how feasible the work you are requesting is.

Esta empresa ha recibido una subvención del Gobierno de Navarra al amparo de la convocatoria de 2020 de ayudas para mejora de la competitividad.
Esta empresa ha recibido una ayuda cofinnanciada al 50% por el Fondo Europeo de Desarrollo Regional a través del Programa Operativo FEDER 2014-2020 de Navarra.
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